The rise of new communication channels means your organization must adapt to these changes in technology, as well as the changes in your customers’ expectations. This progress is made easier by the migration of call center platforms to the cloud. A virtual contact center’s adaptability and scalability enable your organization to continually supply the most up-to-date features to the market before your rivals.
IT teams are under pressure to source contact center solutions that provide improve efficiency and provide more personalized interactions, whilst operating under tightened budgets. Finding a workable solution that scales to meet your business and technology goals is imperative.
Board Advisor, NED, COO/CIO, Fractional Support, Digital Leadership Coach
With a broad background as a COO/CIO/CDO, C-Suite Advisor, NED, Senior Transformation Leader and Coach, Mark tackles multiple fronts from the advantage of diverse experience in business operations, technology, procurement, delivery and risk. With a deep knowledge of business models from multiple sectors and extensive experience in fast-paced digital start-ups.
Mark’s work across extensive business types, functions and countries empowers him with experience to bear across silos. Mark has built a reputation for advocating cross-business collaboration, taking a pragmatic approach and championing transformative change.