“Connecting your people anywhere in the world on any device, seamlessly, to increase efficiency, productivity and customer service”
– that’s the promise of Cloud Unified Communications & Collaboration Services from Xalient.
As organisations move their applications to the cloud, many are now exploring the benefit of that same shift for their unified communications, with the objective of achieving greater flexibility in service provision, greater control of operating costs, actionable visibility of performance and all-round service improvement.
Take your business’s collaboration and productivity to the next level with Cloud Unified Communications as a Service. With many companies looking to upgrade on their legacy communications systems Cloud UCaaS is becoming the clear choice for unlocking and realising new potential.
Leave your legacy, multi-platform estate behind and enjoy the latest in UC technology with a solution that’s more scalable and resilient – without the need for large upfront capital investment. UCaaS means you benefit from a much more agile delivery model giving you faster access to innovation and new features deployed remotely.
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On-premise PBX needs continuous and expensive upkeep and maintenance – on a monthly basis. As well as this, there’s the need for IT staff on-hand to handle any necessary upgrades or issues that arise. Bring all your different systems together on to one, easy-to-use UC platform and at the same time reduce the need for constant management overhead costs through the cloud.
With Cloud UCaaS you no longer have to worry about the headache of upgrades. Your solution is managed in the cloud with upgrades rolled out without disruption, ensuring your system is always up to date with the latest features.
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Central to the growth of cloud-based unified communications is the rapidly growing cloud-based contact centre market, offering a number of benefits over traditional technologies.
No longer will you need to rely on a patchwork of loosely connected systems in each organisational silo, you’ll have simplified and consistent channels, making it easier for contact centre operators to have a single view of the customer and therefore able to deliver a better customer experience.
What’s more, the benefit of the cloud is not only the move from Capex to Opex, but the huge power it offers in analysing the large volume of ‘big data’ that a cloud-driven, omni-channel Contact Centre can deliver to your organisation, enabling smarter predictions and decision making in real time.
Managing change is easy too in the cloud – whether adding new operators to cope with a busy trading period, or changing your organisational model, this can be done in hours not weeks, and with the Xalient Managed Service, this is done remotely for you.
Guardian Financial Services employed Xalient to design and deploy their Cloud Contact Centre – follow the link to read how they did it.
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If you’re not ready to migrate all of your unified communications to the cloud just yet but want to enjoy the cost, reliability and scalability advantages of internet-based telephony, then Xalient’s Managed SIP Services can help.
Using Session-Initiated Protocol (SIP) Xalient can route your voice and multi-media communications through SIP trunks to the internet.
Key benefits over traditional ISDN include:
Whether you’re looking for communication, collaboration, contact centre or SIP solutions and services, Xalient can help you develop your strategy, design and deploy your solution and if you wish, manage it for you. Our expertise and experience across both traditional and cloud systems enables us to create a roadmap to migrate you seamlessly to the cloud.
Find out moreWith Xalient UC Managed Services, we take away the hassle and complexity of managing your own systems, ensuring a consistent set of services across all of your sites, providing you with full visibility of your UC performance and we take care of all service, support and maintenance – leaving you to focus on the business.
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Want to find out more about our Communicate services? Fill out the form to get in touch and someone from our team will get back to you as soon as possible.
