We caught up with our Operations Manager Liz Wright to find out a bit more about her and her role here at Xalient…
To kick things off, could you tell us a bit about your career background and current role here at Xalient?
I started out as a Mortgage Advisor at Halifax bank where I met my husband, after we had our daughter Morgan I left and started a career at Telefonica where I spent the next 15 years in various roles from Analyst, Team Leader, Senior Change Manager, and finally ending at the Business Service Ops Manager. I am now proud to be the Operations Manager for the NOC and CoE’s in Managed Services.
What is it that attracted you to Xalient?
The Xalient DNA, the people, and the culture were huge factors. With the added bonus of being part of something bigger helping mold, guide, and lead an already successful team into a higher-performing one and deliver growth opportunities for our people and the business.
What’s the first thing you do when you start your working day?
My day begins at 5am with a long dog walk! and juggling chasing my teenagers out of bed for school. After that, it’s all about caffeine and setting the priority actions for the day which are often driven by the incidents, morning stand-ups with the team, and more caffeine.
And what does a day in the life look like for you? Can you take us through a recent workday?
My day is relatively varied and jam-packed! depending on the incident volumes, Service tasks, Major incidents, and customer contacts that come into the team, but a good amount of my time is spent on key initiatives that I am working on with my team as part of Continuous Service Improvement.
How would your colleagues describe you?
Hmmmmm – I would hope honest, direct, driven, amusing and a wine connoisseur.
In the past 12 months, have you started or stopped any routines or habits to change your life?
I stopped smoking 6 months ago – I hate to admit that even was a smoker but now exceptionally pleased to say that I am not anymore.
Are there any products, gadgets, or apps that you can’t live without?
I would definitely say my can’t live without apps are my Les Mills, Apple music, and meditation app. I use all of them daily and would be lost without them. Oh… and the guilty pleasure of Tiktok! (hanging my head in shame).
Who inspires you (work, personal and/or historical)?
I have no one specific person who inspires me, I take inspiration from everyone I meet and interact with on a daily basis. I work and I am friends with some really exceptional people with amazing personalities, goals, skills and backgrounds and I like to pull on all of these in the hope I can develop myself. I do watch a lot of Ted Talks from Simon Sinek and my husband and kids keep me focused on my goals.
