The businesses that succeed are those who recognise the need to invest in digital transformation to stay ahead of their competitors. Your network plays a critical role in what you can achieve and being able to do more with less.
Our Managed Service helps customers be more secure, flexible and efficient by providing tried and trusted user and infrastructure support to accelerate their business growth.
Managing your network shouldn’t be a headache you put up with. From bandwidth upgrades to onboarding new sites, we can ensure your team has the time to focus on core business objectives.
Xalient’s global Network Operations Centre comprises an always on, 24x7x365 ITIL Service Desk and Technical Management team that provides customers with a single point of contact for all aspects of our service. Our vendor accredited engineers take full ownership for all tickets raised, building a positive customer experience by providing regular, meaningful resolution updates until a solution is established.
Change Management is a critical function for the success of Xalient’s managed service. Our change teamwork alongside our customers to align all change and transition processes fully, thereby ensuring any potential adverse impact to services can be avoided or mitigated as changes occur.
Xalient designates a Customer Success Manager to each of our clients, supported by a wider Customer Success Management team, ensuring there can be no single point of failure. We also ensure functional and hierarchical points of contact are available 24/7 to engage with critical stakeholders in the event of business impacting events, such as a major incident.
Traditional telemetry based monitoring tools rely on fixed threshold alerting, sending alerts when infrastructure elements reach a specific level of usage or criticality.
These techniques often mask other signals that can indicate a problem, for example an unexpected drop in utilisation indicating a system isn’t transmitting the traffic that would normally be expected.
Understanding what abnormal behaviour is, based on previous data, is the next level in infrastructure telemetry. Our AIOps platform Martina provides this as part of our managed service offering, allowing us to give customer actionable insights, not noise, upon which to take action.
The sheer number of tools and applications required to secure digital interaction is growing. Our Zero Trust Framework provides a technology response to common points of compromise; but managing a growing application landscape introduces additional overhead that overburden traditional IT functions.
Our framework provides a firm security foundation to underpin your digital transformation, helping you become a Zero Trust connected enterprise. It does this by addressing common areas of compromise between a user or device and the application or data source being accessed or consumed. And it does it wherever the users, devices, data and apps are located, on a global basis.
