More than a partnership.

The businesses that succeed are those who recognise the need to invest in digital transformation to stay ahead of their competitors. Your network plays a critical role in what you can achieve and being able to do more with less.

Our Managed Service helps customers be more secure, flexible and efficient by providing tried and trusted user and infrastructure support to accelerate their business growth.

Managing your network shouldn’t be a headache you put up with. From bandwidth upgrades to onboarding new sites, we can ensure your team has the time to focus on core business objectives.

Unrivalled Expertise

The Xalient team has core and unrivalled capabilities in Software Defined Networking (SD-WAN, WAN Edge Optimisation, Perimeter Security) and backbone technologies.

Our Network Operations team is made up of highly skilled LAN, Wi-Fi and WAN engineers, Unified Communications and Contact Centre (UC/CC) engineers, as well as Network Security, Cyber Security and Cryptography subject matter experts.

Service Desk & Network Operations Centre

Our 24/7 Service Desk and Network Operations Centre can be utilised either as a standalone function to supplement your business requirements, or it can be integrated into our wider services portfolio.

Our Service Desk team works across all known carriers and ISPs and can take on Carrier Management for our customers, taking away the complexity of multi-carrier contract and performance management as well as the heavy resource requirement this entails. We enable our customers to balance cost and service, by choosing either a dedicated or shared service desk, or if preferred, you have the option to combine elements of both dependant on your business needs.

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24x7 Service Desk with 1st-3rd line expert SD-Networking, Cloud Security & Cloud UC engineers.

Expertise & technical support from our analysts and engineers

Expertise & technical support from our analysts and engineers

Adherence to industry best practices including ITIL methodologies & ISO 27001

Adherence to industry best practices including ITIL methodologies & ISO/IEC 27001:2013

Innovative & industry leading tools to provide proactive monitoring and management

Innovative & industry leading tools to provide proactive monitoring and management

Icon on a group of people indicating Xalient as an extension of your team.

A true extension of your team managing the day-to-day running of your solution. We seek to understand your business goals and help you achieve them.

Icon of a folder with a tick indicating coordinated change management.

Risk adverse change mentality with structured and ITIL aligned change governance + periodic awareness & communication strategies to mitigate and avoid impact.

SD-WAN & Carrier Network Monitoring

Xalient’s Monitoring Suite comprises a holistic monitoring and alerting solution encompassing multiple components that ensure we have comprehensive visibility of your global network from end to end. The suite focuses on the visibility and management of services provided, rather than simple state-of-health of individual devices and carriers. Our service-based monitoring allows us to manage vendors and carriers as part of our managed service.

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Intelligent proactive SD-WAN and Carrier monitoring 24x7

Intelligent event & incident management processes that help us proactively avoid impactive situations.

Track health and performance of the service over time

Trend monitoring and appropriate threshold crossing alerting (TCA) to deliver tailored and precise awareness strategies.

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Capacity management as well as performance, bandwidth and health analysis.

Problem Management

We follow best practice for problem management based on the ITIL Problem Management framework, to proactively prevent any problems occurring and minimise the impact of any that do.

  • Problem Management
  • Proactive Prevention through Trend Analysis
  • Completion of major Problem Reviews

Change Management.
Not just a partner.
Part of the team

Change Management is a critical part of our Managed Service. One of the keys to our success is that we take time to ensure thar our Change Management function is fully integrated with yours so that we become an extension of your own Change Advisory Board.

Carrier & ISP Management.
We’re independent.
And proud of it.

We can provide ISP services as part of our Managed Service, and, as we’re completely independent of carriers, we’re proud to be able to give our customers the benefit of our knowledge of the global carrier marketplace to help select the optimum carrier or mix of carriers to meet their business needs. These services can be fully managed by Xalient, taking the pressure of often complex contract and performance management off your team, leaving you to focus on your strategic priorities.

Technical expertise.
Underpinned by quality.

All our support teams adhere to industry best practices such as ITILv3 and our Information Security Management System (ISMS) is accredited to ISO27001(2015).

View our certificate

Get in touch

Want to find out more about our Managed Services? Fill out the form and someone from our team will get back to you as soon as possible.