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Case Study

Rail Franchise

Organisation Size

National

Country

UK

Summary

As well as delivering performance and stability to keep services available every day, the SD-WAN adds agility to the operator’s business. Network traffic peaks are handled effortlessly, employees can make better use of collaboration apps, and new services can be rolled out much more easily.

National Rail image

Add flexibility to a rail franchise operator’s network to cope with traffic peaks and new service rollout, and enable connectivity of remote stations.

Britain’s rail franchise operators have to be ready for just about anything. An important sporting match, a popular festival — or an out-of-the-blue sunny weekend that sees everyone head to the coast — means extra crowds on trains and platforms. Whatever happens, operators need to ensure that services like ticketing and CCTV go on running flawlessly, to help passengers keep moving, stay safe, and enjoy their journey.

Full turnkey SD-WAN solution combining Silver Peak technology with Xalient consultancy, design, monitoring and management expertise.

SD-WAN sets a rail franchise operator on track for the future.

Britain’s rail franchise operators have to be ready for just about anything. An important sporting match, a popular festival — or an out-of-the-blue sunny weekend that sees everyone head to the coast — means extra crowds on trains and platforms. Whatever happens, operators need to ensure that services like ticketing and CCTV go on running flawlessly, to help passengers keep moving, stay safe, and enjoy their journey.

Supporting today’s needs and tomorrow’s ambitions

One major rail franchise operator is finding it much easier to meet those and other challenges since it started rolling out a software-defined network (SD-WAN) to connect its stations, depots, rail operations center (ROC), and data centres. As well as delivering performance and stability to keep services available every day, the SD-WAN adds agility to the operator’s business.

To cope with peaks in demand, bandwidth could be increased and decreased on the MPLS network the operator used to rely on. However, the network provider needed up to three months’ notice and levied a fee for every change. With SD-WAN, the operator can scale bandwidth or alter traffic prioritization at short notice — as little as 24 hours plus time to test — and there’s no extra charge for doing so.

Among other challenges the operator faced was pressure from the Department of Transport to deploy a new centrally hosted ticketing system at all its stations — even at small stations in rural locations. And, like any ambitious operator looking to retain its franchise and win new bids, the company has the vision to improve the customer experience by rolling out new services, which could include public WiFi at larger stations.

Flexible connections to a software-defined network

Research into more flexible alternatives to MPLS led the franchise operator to SD-WAN specialists Silver Peak and Xalient. The operator liked the look of Silver Peak’s technology for software-defined networking — including its ability to boost the performance and utility of the existing MPLS network. The operator also liked the idea of counting on managed service provider Xalient to supply the Silver Peak equipment and deliver SD-WAN as a full turnkey solution. Because the Xalient solution includes consultancy and network design expertise to streamline rollout, as well as monitoring and management to assure smooth running, there was no need for the operator to add headcount or acquire new technical skills.

The first sites deployed on the SD-WAN were the operator’s data centers, ROC and depot, and a major station. The MPLS contract is still running, so dual connectivity at those sites is provided by adding a broadband internet connection alongside the existing MPLS access. Silver Peak’s intelligent technology optimizes traffic routing across the two connections, helping the operator improve MPLS performance and ensuring that critical traffic, such as ticketing, is prioritized. Sites in locations where fixed-line broadband access is impractical, unaffordable, or even impossible can be connected to the SD-WAN using 4G instead. This is how Xalient efficiently connected five of the operator’s stations dotted around the countryside to support the rollout of the new ticketing system by the required deadline. Further sites continue to be connected to the SD-WAN.

National rail image - tracks

Full steam ahead

As well as enhancing network performance and agility, SD-WAN features to meet a variety of other needs. For the operator’s employees, for example, internet breakout at every site and efficient management of voice and video traffic ensures a high-quality experience with Office 365 and the collaboration features of MS Teams. The orchestration platform that controls and manages the SD-WAN helps the operator comply with the EU’s NIS Directive (security of network and information systems). In the event of malware-based or other cyber attacks, the orchestration platform allows quick and easy isolation of the affected network segment and prevents the attack from spreading. Orchestration also speeds and simplifies network separation on franchise termination, or integration when a new franchise is won. SD-WAN is helping the operator make the best use of its current MPLS network but, once the contract expires, the operator will have the option of replacing all those connections with commodity broadband access. And instead of continuing to source all of its connectivity from one provider, the operator will be able to buy broadband connections from any provider according to criteria such as cost or quality and rely on Xalient to manage all the providers on its behalf.

And whatever ambitions the operator may have to launch new services for customers and staff in the future, SD-WAN will deliver the bandwidth and traffic optimization to support their achievement.

Multi image of trains in London stations

“Network flexibility in all its forms is critical to Britain’s rail franchise operators. SD-WAN’s range of connectivity options, bandwidth optimization capability, and orchestration platform makes it the ideal connectivity solution to help this forward-looking operator achieve its ambitions to increase operational efficiency and enhance the customer experience.”

Sherry Vaswani

Founder & CEO

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Portrait of Mark Foulsham, Board Advisor, NED, COO/CIO, Fractional Support, Digital Leadership Coach

Mark Foulsham

Board Advisor, NED, COO/CIO, Fractional Support, Digital Leadership Coach

With a broad background as a COO/CIO/CDO, C-Suite Advisor, NED, Senior Transformation Leader and Coach, Mark tackles multiple fronts from the advantage of diverse experience in business operations, technology, procurement, delivery and risk. With a deep knowledge of business models from multiple sectors and extensive experience in fast-paced digital start-ups.

Mark’s work across extensive business types, functions and countries empowers him with experience to bear across silos. Mark has built a reputation for advocating cross-business collaboration, taking a pragmatic approach and championing transformative change.