The businesses that succeed are those who recognise the need to invest in digital transformation to stay ahead of their competitors. Your network plays a critical role in what you can achieve and being able to do more with less.
Our Managed Service helps customers be more secure, flexible and efficient by providing tried and trusted user and infrastructure support to accelerate their business growth.
Managing your network shouldn’t be a headache you put up with. From bandwidth upgrades to onboarding new sites, we can ensure your team has the time to focus on core business objectives.
The Xalient team has core and unrivalled capabilities in Software Defined Networking (SD-WAN, WAN Edge Optimisation, Perimeter Security) and backbone technologies.
Our Network Operations team is made up of highly skilled LAN, Wi-Fi and WAN engineers, Unified Communications and Contact Centre (UC/CC) engineers, as well as Network Security, Cyber Security and Cryptography subject matter experts.
Our 24/7 Service Desk and Network Operations Centre can be utilised either as a standalone function to supplement your business requirements, or it can be integrated into our wider services portfolio.
Our Service Desk team works across all known carriers and ISPs and can take on Carrier Management for our customers, taking away the complexity of multi-carrier contract and performance management as well as the heavy resource requirement this entails. We enable our customers to balance cost and service, by choosing either a dedicated or shared service desk, or if preferred, you have the option to combine elements of both dependant on your business needs.
Networks have become increasingly complex. Driven by the cloud, they incorporate large numbers of connected devices and IoT sensors and carry vast amounts of traffic, increasingly to and from cloud applications. All of which makes network monitoring more important and more challenging than ever before. That’s why Xalient developed MARTINA.
MARTINA (Monitoring through Artificial Intelligence and Analytics) is a unique and game-changing AIOps innovation from Xalient that’s making a difference in global businesses today. B acquiring data from multiple sources, Martina provides enhanced visibility of network traffic, leading to faster fault detection and incident resolution.
We follow best practice for problem management based on the ITIL Problem Management framework, to proactively prevent any problems occurring and minimise the impact of any that do.
Change Management is a critical part of our Managed Service. One of the keys to our success is that we take time to ensure that our Change Management function is fully integrated with yours so that we become an extension of your own Change Advisory Board.
We can provide ISP services as part of our Managed Service, and, as we’re completely independent of carriers, we’re proud to be able to give our customers the benefit of our knowledge of the global carrier marketplace to help select the optimum carrier or mix of carriers to meet their business needs. These services can be fully managed by Xalient, taking the pressure of often complex contract and performance management off your team, leaving you to focus on your strategic priorities.
All our support teams adhere to industry best practices such as ITILv3 and our Information Security Management System (ISMS) is accredited to ISO27001(2015).
View our certificateCraig Ingham, Head of Compliance
Want to find out more about our Managed Services? Fill out the form and someone from our team will get back to you as soon as possible.
